EMPATHY: Able to understand the users and customers of the product.DECISIVE: Able to make strong decisions that reduce unnecessary stories which do not deliver value and prioritize stories that bring the highest value.AVAILABLE: Available to the team to answer questions and provide valuable insights to help them create the best product.ADAPTABLE: The ability to adapt on the fly when business conditions or demands have changed.HANDS-ON: Involves themselves in the work of the team instead of functioning as a secretary, coach, consultant, or facilitator.PERSUASIVE: Understands the team dynamics and is persuasive in getting the team to try out new practices that can improve the team’s productivity.PEOPLE’S SKILLS: Has a good relationship with the team and is well-respected for the leadership that they bring.INCLUSIVE: Includes everyone as part of the team and collaborates closely with the PO to make the Product/ Upcoming Sprint Backlog ready.URGENCY TO ACT: Acknowledges the impediments faced and quickly seeks to remove them.IN-THE-KNOW: Knows the progress of each squad and each story able to foresee problems.LEADERSHIP: Ability to rally the team to meet the Sprint goal and coach them to victory.However, I would like to delve more into the desirable characteristics or behaviors of each role so if you are predisposed to have them, you potentially have a head start over other peers in these roles. I will not be elaborating on these roles as they are readily explained in the Scrum Guide. These three roles come with certain functions.
Scrum Master 2) Product Owner and 3) Developer.Could it be that besides skills, it is also important to consider the personality traits of the team member as well? Instead of coaching team members to build up these qualities, I often find it easier to recruit members who already possess certain inherent traits or a propensity to behave in certain ways due to their background or experience.
There are certain qualities that a team has to possess to be high-performing - creativity, courage, highly communicative, self-motivated, focused, analytical, etc. Throughout my experience in building cross-functional Scrum Teams, I have noticed that it is insufficient to staff a team with all the skills needed for end-to-end delivery of a value stream if the goal goes beyond reducing waste and delay to make the team high-performing. Similar to team sports such as soccer, a good team is one where various different skill sets needed to win the game are possessed by the various team members. Scrum advocates cross-functional teams, a shared purpose, and a common alignment towards a goal.
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